Return Policy

NO REFUNDS. EXCHANGE WITHIN 30 DAYS FROM DATE OF PURCHASE.

At Vine Vera, we are committed to creating pleasant shopping experiences through luxurious skincare products and the very best customer service experience that our customers deserve. Our attentive personnel are dedicated to advising customers and fulfilling their skin care needs as best as possible. We make this happen with the help of expert skin consultations, complimentary product demonstrations, and VIP facials.

Manufacturer Warranty

Vine Vera is proud to stand behind its products and our customer’s satisfaction. For all in-store purchases, ask about a free product trial before you buy. For all authorized online purchases, Vine Vera offers a Manufacturer Warranty – if you are not satisfied with your product purchased online vinevera.com offers a 100% Manufacturer Satisfaction Guarantee and will permit an exchange of the purchased product for any alternative Vine Vera product of equal or lesser value. For any questions feel free to contact cservice@vinevera.com

NO REFUNDS

We are not able to offer returns at this time. However, we will gladly exchange your products within 30 days from the date of purchase.

FAQ

Q: How Do I Exchange My Product?

Please get in touch with the original point of purchase to exchange your Vine Vera products. For exchanging products purchased in our stores, please go to the store with the product along with its original packaging and original purchase receipt. For exchanging products that were purchased via the Vine Vera website, please get in touch with our customer care personnel at 1-877-290-7226, Mon – Thurs 9:00 AM – 4:30 PM and Fri 9:00 AM – 2:30 PM. (PST). Please note that we are only able to offer exchanges at the original point of purchase at this time.

Q: Things I Should Know Before Sending Products for Exchange

All products must be returned along with any accessories, manuals, original packaging and all relevant paperwork
Defaced or damaged products are not eligible for replacements
Please use trackable modes of shipment while returning products for exchange
The cost of returning the product is at your own expense
Vine Vera does not take any responsibility for replacing products damaged, delayed or lost in transit
The products are the buyer’s responsibility until they reach Vine Vera.